Refund policy

If your item never arrives, arrives damaged, or is the wrong item, contact us on the Contact page. Tell us your order number and send photos if you can. We will repair, replace, or refund where it is fair.

If we cannot fulfil your order, we will refund you.

Refunds go back to the same payment method where possible, through Payfast by Network.

Because items are ordered from a supplier after you pay, we may not accept a return only because you changed your mind, once the order has already been placed with the supplier. If the goods are defective or not as described, we will still help you.

Chargebacks should be a last step. Please contact us first so we can fix the problem.